FAQ - questions and answers
How do you turn the filter in?
That doesn't matter, the filter can be used on both sides!
Where are your filters produced?
Production takes place 100% in Germany.
Do you also ship discreetly?
We ship the way you prefer. Just write it in the comments.
How long does delivery take?
Normally the package will be with you within 2 working days! We ship every day.
What do I do if my package hasn't arrived?
Don't hesitate to write to us! We will take care of your request as quickly as possible. Throughout Germany it never takes longer than 4 working days, beyond that you are welcome to contact us. Internationally we ask you to wait 1 week. In rare cases there may be delays.
What payment options are there?
Klarna is the most popular and easiest payment method, but you can also pay with cryptocurrencies such as Bitcoin or Ethereum. We also offer payment by bank transfer or cash on delivery.
What if I didn't like a product as much as I wanted?
No problem, just write to us and we will find a solution for you.
Which shipping service provider do you ship with?
We ship via DHL and Deutsche Post.
What if a filter gets clogged?
We will replace your clogged filters! We do this because we are convinced of our quality.
Shipping & Delivery
Once your order has been shipped, you'll receive an email with your tracking number. You can use this to check the status of your package at any time. If you experience any unexpected delays, please contact our support team.
- Standard shipping via DHL (delivery time 2-4 working days)
- Express shipping via UPS (delivery time 1-2 business days)
DHL delivers Monday through Saturday. UPS Express only delivers Monday through Friday and does not deliver on Saturdays.
When you complete your order, the estimated delivery time will be displayed.
We're sorry if you received a damaged package. Please email us your damage report with your order number to support@medusafilters.de
Are the ordered items intact?
If only the packaging has been damaged but the items are intact and you want to return something, you can use any packaging. You can obtain the necessary return documents via our returns portal – this will ensure your return is correctly assigned.
Please understand that we cannot replace damaged shipping materials.
We deliver to the following EU countries: Austria, France, Spain, Italy, Belgium, Denmark, Croatia, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Czech Republic, Hungary.
The shipping costs are as follows:
- Up to €50.00 order value: €9.99 (incl. VAT)
- Order value €50.00 to €100.00: €4.99 (incl. VAT)
- From 100,00 € order value: Free shipping
Switzerland
The following shipping costs apply for deliveries to Switzerland:
- Up to €100.00 order value: €19.90 (incl. VAT)
- Order value from €100.00 to €199.99: €9.99 (incl. VAT)
From 200,00 € order value: Free shipping
Additional fees for international orders
Please note that additional taxes or customs duties may apply to cross-border deliveries. These are your responsibility. If you have any questions, we're happy to assist you with the process.
Unsere Aktivkohle besteht aus nachhaltiger Kokosnussschale. Die Hülse besteht aus Filterpapier, das je nach Edition mit Lebensmittelechter Farbe eingefärbt ist.⚠️ Die Innenfaser besteht aus Acetat, das zwar nicht biologisch abbaubar ist, aber für die Filterleistung essenziell bleibt.
Nein – im Gegenteil. Unsere Aktivkohlefilterfiltern Schadstoffe, ohne dabei Aromen zu blockieren.
Viele Nutzer:innen berichten sogar von einemklareren, angenehmeren Geschmackserlebnis.
Ja! Wir bieten kostenlose Probebaggys undattraktive Bundle-Angebotean – perfekt für Einsteiger:innen oder zum Sparen.
👉 Hier geht’s direkt zu unseren Angeboten:medusafilters.de/collections/angebote
Unsere Aktivkohlefilter reduzieren effektiv schädliche Stoffe, die beim Verbrennen von pflanzlichem Material entstehen – darunter:
- Teer
- Feinstaubpartikel
- Schadgase (z. B. Benzol, Ammoniak)
- Kondensate & Reizstoffe
Das sorgt für ein deutlich sanfteres Rauchgefühl, ohne dass dabei der Wirkstoffgehalt oder Geschmack verloren geht.
💡 Viele Nutzer:innen berichten von weniger Hustenreiz und einem klareren Kopfgefühl nach dem Konsum.